Mental Health

Samaritan

 

Delivering Quality Service : Valarie A. Zeithaml




Customers also bought these Products:


Services Marketing
Services Marketing
Author: Valarie A. Zeithaml
Manufacturer: McGraw Hill Higher Education
Similar Products (5+)
Services Marketing (6th Edition) (Prentice-Hall Series in Marketing)
Services Marketing (6th Edition) (Prentice-Hall Series in Marketing)
Author: Christopher Lovelock
Manufacturer: Prentice Hall
Similar Products (5+)
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Author: Michael L. George
Manufacturer: McGraw-Hill
Similar Products (5+)
Services Marketing
Services Marketing
Author: Valarie Zeithaml
Manufacturer: McGraw-Hill/Irwin
Similar Products (5+)
Service Management and Marketing: Customer Management in Service Competition
Service Management and Marketing: Customer Management in Service Competition
Author: Christian Gronroos
Manufacturer: Wiley
Similar Products (5+)
The Service Profit Chain
The Service Profit Chain
Author: James L. Heskett
Manufacturer: Free Press
Similar Products (5+)
Managing Customer Value: Creating Quality and Service That Customers Can See
Managing Customer Value: Creating Quality and Service That Customers Can See
Author: Bradley Gale
Manufacturer: Free Press
Similar Products (5+)
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Author: Terry G. Vavra
Manufacturer: ASQ Quality Press
Similar Products (5+)
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Author: Leonard L. Berry
Manufacturer: Free Press
Similar Products (5+)
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
Author: Roland Rust
Manufacturer: Free Press
Similar Products (5+)
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
Similar Products (5+)
Services Marketing (5th Edition)
Services Marketing (5th Edition)
Author: Christopher Lovelock
Manufacturer: Prentice Hall
Similar Products (5+)
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Author: James L. Heskett
Manufacturer: Free Press
Similar Products (5+)
Moments of Truth
Moments of Truth
Author: Jan Carlzon
Manufacturer: Collins Business
Similar Products (5+)
Services Marketing
Services Marketing
Author: Valarie Zeithaml
Manufacturer: McGraw-Hill/Irwin
On Great Service: A Framework for Action
On Great Service: A Framework for Action
Author: Leonard L. Berry
Manufacturer: Free Press
Similar Products (5+)
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Author: Valarie A. Zeithaml and A. Parasuraman
Manufacturer: Marketing Science Institute
Similar Products (5+)
Services Marketing
Services Marketing
Author: Valarie Zeithaml
Manufacturer: McGraw-Hill/Irwin
Similar Products (5+)
Moments of Truth
Moments of Truth
Author: Jan Carlzon
Similar Products (5+)
Service Breakthroughs: Changing the Rules of the Game
Service Breakthroughs: Changing the Rules of the Game
Author: James L. Heskett
Manufacturer: Free Press
Similar Products (5+)
Service Breakthroughs
Service Breakthroughs
Author: James L. Heskett
Manufacturer: Free Press
Similar Products (5+)
Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
Author: Christian Grönroos
Manufacturer: Wiley
Similar Products (5+)
Marketing Services: Competing Through Quality
Marketing Services: Competing Through Quality
Author: Leonard L. Berry
Manufacturer: Free Press
Similar Products (5+)
Service Quality: Research Perspectives (Foundations for Organizational Science)
Service Quality: Research Perspectives (Foundations for Organizational Science)
Author: Benjamin Schneider
Manufacturer: Sage Publications, Inc
Similar Products (5+)
Marketing Services: Competing Through Quality
Marketing Services: Competing Through Quality
Author: Leonard L. Berry
Manufacturer: Free Press
Similar Products (5+)
Winning the Service Game
Winning the Service Game
Author: Benjamin Schneider
Manufacturer: Harvard Business School Press
Similar Products (5+)
Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)
Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)
Author: John E. Martin
Manufacturer: Harvard Business School Press
Similar Products (2)
Handbook of Relationship Marketing
Handbook of Relationship Marketing
Author: Jagdish N. Sheth
Manufacturer: Sage Publications, Inc
Similar Products (4)
Service Quality: Research Perspectives (Foundations for Organizational Science)
Service Quality: Research Perspectives (Foundations for Organizational Science)
Author: Benjamin Schneider
Manufacturer: Sage Publications, Inc
Similar Products (5+)
Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
Author: Roland T. Rust
Similar Products (5+)
Service Quality: New Directions in Theory and Practice
Service Quality: New Directions in Theory and Practice
Manufacturer: Sage Publications, Inc
Similar Products (3)


Products from United States  Products from United Kingdom


Add to Favorites





Secure Checkout

Sitemap | Copyright 2006 www.samaritanctr.org | Contact Us